70% of tickets. Solved automatically.
AI agents answer recurring requests around the clock and escalate only what truly needs a human.
Never face a ticket backlog again.
AI support agents that understand, respond, and resolve.
Der Nexvly-Effekt: Vergleich
Manueller Prozess
- ✕Costs of €8–15 per ticket due to headcount
- ✕Inconsistency damages brand perception
- ✕Weekend and holiday wait times: 24–72 hours
- ✕Scaling requires months of recruiting
- ✕Burnout and churn in the support team
- ✕No real-time visibility into customer satisfaction
Nexvly Automation
- ✓Cost per ticket drops to €0.50–1.50
- ✓Always accurate, on-brand answers — guaranteed
- ✓First-response time: < 8 seconds, around the clock
- ✓Unlimited capacity scalable at the push of a button
- ✓Team focuses on complex, high-value cases
- ✓Live CSAT dashboard with automatic escalation alerts
Warum Nexvly?
85% First-Contact Resolution
AI agents resolve standard inquiries autonomously.
24/7 Availability
Zero wait time — support around the clock.
Seamless Escalation
Complex cases intelligently routed to human agents.
Einsatzgebiete & Praxisbeispiele
E-Commerce / Retail
AI answers order tracking, return initiations, and complaints directly from the Shopify/ERP system in real time. No more manual follow-up.
65% ticket reduction, response time from 6h to 9 sec.
SaaS Companies
Technical help via AI that knows your entire documentation, feature logs, and known bugs. Onboarding questions resolved autonomously, complex bugs escalated.
First-contact resolution increased from 45% to 82%.
Financial Services
Regulation-compliant answers to account and transaction questions in real time. AI only shares approved information — compliant by design.
100% compliance rate, support costs reduced by 58%.
Telecommunications
Automated contract renewal management, plan changes, and troubleshooting guides via chat, email, and voice simultaneously.
Avg. handling time reduced from 8 min to 90 sec.
Healthcare & Insurance
AI answers questions about benefit entitlements, billing, and preventive care — GDPR-compliant, with human escalation for sensitive cases.
Customer satisfaction (NPS) improved by 28 points.
In 3 Schritten zur Automation
Support Audit
Analysis of the past 3–6 months of ticket data: categories, volumes, response times, and gaps in the current knowledge base.
Knowledge Indexing
We index your help center, manuals, FAQs, and chat logs. The AI learns your language, tone, and brand-specific phrasing.
Prompt Engineering & Guardrails
Configuration of tone, escalation rules, and safety guardrails matching your industry and brand identity.
Integration & Testing
Native connection to Zendesk, Intercom, Freshdesk, or Slack. 2-week test phase with guided A/B testing against your existing process.
Go-Live & Monitoring
Phased rollout: first 20%, then 50%, then 100% of ticket volume. Live CSAT dashboard for continuous quality assurance.
Continuous Optimization
Monthly reviews of recognition rates. Unresolved cases automatically continue training the knowledge base — the stack improves itself.
Zusammenarbeit
Zwei Wege zu Ihrer Lösung
Ob schneller Start mit einem fertigen Agenten-Paket oder vollständig individuelle Implementierung — wir begleiten Sie von der Konzeption bis zum Livebetrieb.
Agentic Solution Package
Vorkonfigurierte, DeepSeek-gestützte Agenten für einen klar umrissenen Prozess. Schnell startklar, sofort messbarer ROI.
- Vordefinierter Agenten-Workflow
- Live in 48 Stunden
- Fester, transparenter Scope
- DSGVO-konform, EU-Hosting
Custom Implementation
Maßgeschneiderte Agenten-Architektur, tief in Ihre bestehenden Systeme integriert. Für komplexe Prozesse und Skalierung.
- Integration in Ihre Systeme
- Individuelle Agenten-Logik
- Laufende Betreuung & Optimierung
- Audit-Trail & Compliance-Setup
Häufig gestellte Fragen
Can the AI detect sarcasm, emotions, or frustration?↓
Yes. Modern LLMs feature sophisticated sentiment analysis. The AI detects frustrated, angry, or emotional customers and immediately routes them to a human agent — with full conversation context.
How secure is my company knowledge and customer data?↓
Your data is processed in isolated instances and is never used to train public models. We are GDPR-compliant, process exclusively in the EU, and offer enterprise data processing agreements.
How long does implementation take?↓
Typically 5–10 business days to go-live, including knowledge audit, integration, and testing. For very complex knowledge bases (5,000+ documents), up to 14 days.
What happens when the AI can't answer a question?↓
The AI recognizes uncertainty and transparently escalates the case to a human agent — with full context. No customer is left unanswered.
Can I train the AI in multiple languages?↓
Yes. Our solution supports 40+ languages simultaneously — including dialect recognition for DACH markets and industry-specific vocabulary.
How is answer quality ensured?↓
Through confidence scores, regular human review sampling, and automatic flagging of answers below a defined quality threshold. Your team retains full control at all times.
Do I need to switch my existing support platform?↓
No. Nexvly integrates natively with your existing infrastructure — whether Zendesk, Intercom, Freshdesk, HubSpot, or a custom solution. No platform migration required.
How do I measure ROI?↓
We provide a live dashboard with KPIs: ticket deflection rate, cost-per-ticket, CSAT score, first-contact resolution, and time-to-resolution. You see your daily ROI in real time.
Nächster Schritt
Lassen Sie uns Ihr Automatisierungs-Potenzial in einem Strategiegespräch konkretisieren.
Beratung anfragen